You are running your business and conducting the usual day to day operations when your phone rings and it’s one of your vendors who you contacted earlier and left a voicemail asking for a return call. You ask her a few questions and she responds with more information than you can absorb so you ask… Continue reading You can make more money if you stop writing things down on paper
Category: process
Automation is the answer to all of your business problems
In my practice as a corporate employee I worked in an environment where downsizing was the rule and not the exception. This activity seemed to be consistently taking place throughout each quarter of the year. During a conference call, someone asked this question to a member of the senior management team,”How do you recommend that… Continue reading Automation is the answer to all of your business problems
Stop repeating the same task by automating with documented processes
Introduction Ever notice that you are performing the same task over and over in your business? Such as answering the same questions from different employees or customers? Have you ever found yourself working on something and then realized as you are working that you have completed this same task many times in recent memory? Wouldn’t… Continue reading Stop repeating the same task by automating with documented processes
Put your customer support on autopilot with good user documentation
If you own a technical product such as a SaaS app and you have customers, then you should not be a stranger to the term customer support. If you are building one then you should be thinking about customer support. A cornerstone of good technical support is good user documentation. Before I started the development… Continue reading Put your customer support on autopilot with good user documentation
Processes for start ups
This post was inspired by a post by Tom Molyneux at successfulworkplace. As a consultant, I’ve found that starts ups and small businesses, tend to feel that processes are not needed and are something that only large companies use. Further, they feel that processes are something that slows large companies down. Being small provides the advantage… Continue reading Processes for start ups